A fully transcribed text conversation AND a copy of the recording are sent to one or several people allowing your team to address the offender. Your email alerts take 5 minutes from the end of the call to the email alert being sent. Gone are the days of trying to catch someone in the act. Speech Analytics Email Alerts Vaspian creates a new compliance tool called Email Alerts which automatically send an email to your compliance team ANY alert that language and tone deemed unprofessional or illegal was used. Pre-programming all settings allows a live, instant update on how your agents skillset compares against your standards. Speech Analytics Score-Card While ‘building out’ your Speech analytics customization’s, a team of engineers and specialists will work with you to develop a standard ‘score’ in communication skills, by determining what words and phrases are allowed and what should also not be said. Searching through your calls has been compared to Google, simply type in any word or phrase you want to know has been used, and all instances in which those words or phrases were said appear. Using state-of-the-art high definition and stereo recording, Vaspian can replay any conversation as you read along. Vaspian is a pioneer in this innovation by transcribing all your recordings to text and offering a complete analysis by extracting key words and phrases throughout your business’ calls. We even offer phones specifically for conference rooms in those times when everyone is together in one location instead of several locations.Ĭall today or fill out the contact form below to learn more and to install fast, affordable phone service at your office with a wide range of convenient features. ![]() ![]() Vaspian’s conference calling service allows you to hold conference calls at any time without reservations, planning or extra costs. Whether you have a weekly meeting or you are need to schedule a last-minute call, you can easily keep all of your staff involved and make sure everyone is up-to-date with the latest information. Each Mitel phone comes standard with 10-way conference calling plus a conference bridge with the service you have come to expect from Vaspian.Ĭonference calls are an easy, convenient way to keep everyone in your office informed and on-task. Our conference call services will have you joining multiple people in several locations into a group call. Conferencing Calls with Team Members & Clients
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